Conversational Agents
نویسندگان
چکیده
Conversational agents integrate computational linguistics techniques with the communication channel of the Web to interpret and respond to statements made by users in ordinary natural language. Web-based conversational agents deliver high-volumes of interactive text-based dialogs. Recent years have seen significant activity in enterprise-class conversational agents. This chapter describes the principal applications of conversational agents in the enterprise and the technical challenges posed by their design and large-scale deployments. These technical challenges fall into two categories: accurate and efficient natural-language processing; and the scalability, performance, reliability, integration, and maintenance requirements posed by enterprise deployments.
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